This policy describes the ways we collect, store, use and protect your personal information. You accept this policy which incorporates our Terms of Service policy by reference herein, when you sign up for or use our products, services or any other features, technologies or functionalities offered by us on our website or through any other means. We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it. In addition, if the revised version includes a substantial change, we will provide you with 30 days prior notice by posting notice of the change on the "Privacy Policy" area of our website.

1.0 Collection of user information

1.1 When you visit the ziftrCOIN website, use ziftrCOIN Services (as defined in the Terms of Service Agreement), or use third-party services which use the ziftrCOIN application programming interface ("API"), we collect information sent to us through your computer, mobile phone, or other access device. This information may include your IP address, device information including, but not limited to, identifier, device name and type, operating system, location, mobile network information and standard web log information, such as your browser type, traffic to and from our site and the pages you accessed on our website.

1.2 You must be at least 18 years old, or of the applicable age of majority, in order to use ziftrCOIN Services. ziftrCOIN does not intentionally collect information from or about any individual who is under 13 years old.

If you create an account or use the ziftrCOIN Services, we or vendors acting on our behalf may collect the following types of information:

  • Contact information - your name, address, phone, email, Skype ID and other similar information.
  • Financial information - the full bank account and routing numbers and/or credit card numbers that you link to your ziftrCOIN Account (as defined in the Terms of Service Agreement) or input when you use paid ziftrCOIN Services.

1.3 If you seek permissions to raise ziftrCOIN buy and sell limits associated with your ziftrCOIN Account, we may require you to provide additional information which we may use in collaboration with service providers acting on our behalf to verify your identity or address, and/or to manage risk. This information may include your date of birth, taxpayer or government identification number, a copy of your government-issued identification, or other personal information. We may also obtain information about you from third parties such as credit bureaus and identity verification services.

1.4 When you use ziftrCOIN Services, we collect information about your transactions and/or your other activities on our website and we may continuously collect information about your computer, mobile device, or other access device for fraud prevention purposes, to monitor for possible breach of your ziftrCOIN Account, and to identify any malicious software or other activity that may harm ziftrCOIN or its users.

1.5 You may choose to provide us with access to certain personal information stored by third parties such as social media sites (such as Facebook and Twitter). The information we have access to varies by site and is controlled by your privacy settings on that site and your authorization. By associating an account managed by a third party with your ziftrCOIN Account and authorizing ziftrCOIN to have access to this information, you agree that ziftrCOIN may collect, store and use this information in accordance with this Privacy Policy.

1.6 We may additionally collect additional information you may disclose to our customer support team.

2.0 Use of Cookies

2.1 When you access our website or content or use our application or ziftrCOIN Services, we or companies we work with may place small data files called cookies or pixel tags on your computer or other device. We use these technologies to:

  • Recognize you as a ziftrCOIN customer;
  • Customize ziftrCOIN Services, content, and advertising;
  • Measure promotional effectiveness; and
  • Collect information about your computer or other access device to mitigate risk, help prevent fraud and promote trust and safety.

2.2 We use both session and persistent cookies when you access our website or content. We send a "session cookie" to your computer when you log in to your ziftrCOIN Account or otherwise use the ziftrCOIN Services. This type of cookie helps us to recognize you if you visit multiple pages on our site during the same session, so that we do not need to ask you for your password on each page. Once you log out or close your browser, this cookie expires and no longer has any effect.

2.3 Session cookies expire and no longer have any effect when you log out of your account or close your browser. Persistent cookies remain on your browser until you erase them or they expire. We also use longer-lasting cookies for other purposes such as to display your e-mail address on our sign-in form, so that you don't need to retype the e-mail address each time you log in to your account.

2.4 We also use Local Shared Objects, commonly referred to as "Flash cookies," to help ensure that your account security is not compromised, to spot irregularities in behavior to help prevent fraud and to support our sites and services.

2.5 We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser or browser add-on permits, but doing so may interfere with your use of our website. The help section of most browsers or browser add-ons provides instructions on blocking, deleting or disabling cookies.

2.6 We may also collect information about your computer or other access devices to mitigate risk and for fraud prevention purposes.

2.7 You may encounter ziftrCOIN cookies or pixel tags on websites that we do not control. For example, if you view a web page created by a third party or use an application developed by a third party, there may be a cookie or pixel tag placed by the web page or application. Likewise, these third parties may place cookies or pixel tags that are not subject to our control and the ziftrCOIN Privacy Policy does not cover their use.

3.0 Protection and Storage of Personal Information

3.1 Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been anonymized so that it does not identify a specific user.

3.2 We store and process your personal and transactional information, including certain payment information, such as your encrypted bank account and/or routing numbers, on our computers in the US and elsewhere in the world where ziftrCOIN facilities or our service providers are located, and we protect it by maintaining physical, electronic and procedural safeguards in compliance with applicable US federal and state regulations. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities. Full credit card data is securely transferred and hosted off-site by a payment vendor in compliance with Payment Card Industry Data Security Standards (PCI DSS). This information is not accessible to ziftrCOIN staff.

3.3 We store our customers' personal information securely throughout the life of the customer's ziftrCOIN Account. ziftrCOIN typically retains such customer records for a period of five years following cancellation of the associated ziftrCOIN Account.

4.0 Use of Personal Information

4.1 Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:

  • Provide ziftrCOIN Services and customer support;
  • Process transactions and send notices about your transactions;
  • Resolve disputes, collect fees, and troubleshoot problems;
  • Prevent and investigate potentially prohibited or illegal activities, and/or violations of our posted user terms;
  • Customize, measure, and improve ziftrCOIN Services and the content and layout of our website and applications;
  • Deliver targeted marketing, service update notices, and promotional offers based on your communication preferences; and
  • Compare information for accuracy and verify it with third parties.


5.1 We will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize ziftrCOIN Services, content and advertising.

6.0 Sharing of Personal Information with other ziftrCOIN Users

6.1 To process your payments, we may share some of your personal information with the person or company to which you transfer or from which you receive ziftrCOIN. Your contact information, date of sign-up, the number of payments you have received from verified ziftrCOIN users, and whether you have verified control of a bank account may be provided to other ziftrCOIN users with whom you transact through ziftrCOIN. In addition, this and other information you disclose to ziftrCOIN, may be shared with third parties who may provide, upon your authorization, ancillary services which access your ziftrCOIN Account. Unless you have agreed to it, these third parties are not allowed to use this information for any purpose other than to facilitate your transactions using ziftrCOIN Services.

6.2 If you use your ziftrCOIN Account to transfer ziftrCOIN in connection with the purchase or sale of goods or services, we or you may also provide the seller with your shipping address to help complete your transaction with the seller. The seller is not allowed to use this information to market their services to you unless you have agreed to it. If an attempt to transfer ziftrCOIN to your seller fails or is later invalidated, we may also provide your seller with details of the unsuccessful transfer. To facilitate dispute resolutions, we may provide a buyer with the seller's address so that goods can be returned to the seller.

6.3 In connection with a ziftrCOIN transfer between you and a third party, including merchants, a third party may share information about you with us, such as your email address or mobile phone number which may be used to inform you that a transfer has been sent to or received from the third party. We may use this information in connection with such transfers to confirm that you are a ziftrCOIN customer, that ziftrCOIN transfers are enabled, and/or to notify you that you have received ziftrCOIN. If you request that we validate your status as a ziftrCOIN customer with a third party, we will do so. You may also choose to send ziftrCOIN to or request ziftrCOIN from an e-mail address. In such cases, your user name will be displayed in an e-mail message notifying the user of the designated e-mail address of your action. Please note that merchants you interact with may have their own privacy policies, and ziftrCOIN is not responsible for their operations, including, but not limited to, their information practices.

7.0 Sharing of Personal Information with other Parties

7.1 We may share your personal information with:

  • Service providers under contract who help with parts of our business operations such as fraud prevention, bill collection, marketing and technology services. Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.
  • Financial institutions with which we partner with.
  • Companies that we plan to merge with or be acquired by. (Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your personal information. You will receive prior notice of any change in applicable policy.)
  • Law enforcement, government officials, or other third parties when:
  • We are compelled to do so by a subpoena, court order or similar legal procedure; or
  • We believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our User Agreement.
  • Other third parties with your consent or direction to do so.

7.2 ziftrCOIN will not sell or rent any of your personal information to third parties for their marketing purposes and only shares your personal information with third parties as described in this policy.

7.3 If you establish a ziftrCOIN Account indirectly on a third party website or via a third party application, any information that you enter on that website or application (and not directly on a ziftrCOIN website) will be shared with the owner of the third party website or application and your information may be subject to their privacy policies. We will notify you of material changes to this policy by updating the last updated date of this page. We recommend that you visit this page frequently to check for changes.

8.0 Accessing or Changing Personal Information

8.1 You can review and edit your personal information at any time by logging in to your account and clicking the Profile or My Account tab. If you close your ziftrCOIN Account, we will mark your account in our database as "Closed," but will keep your account information in our database for a period of time described above. This is necessary in order to deter fraud, by ensuring that persons who try to commit fraud will not be able to avoid detection simply by closing their account and opening a new account. However, if you close your account, your personally identifiable information will not be used by us for any further purposes, nor sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement, as required by law or in accordance with this Privacy Policy.

9.0 Questions and Contact information

9.1 If you have questions or concerns regarding this policy, you should contact us on the support page of our website.